Frequently asked questions

Everything you need to know about using Loopy. Can't find your answer? Email hello@loopyrewards.com.

What is Loopy?

Loopy is a digital loyalty wallet. Guests collect stamps from their favourite restaurants and cafés in one place, and earn free rewards when a card is complete — no plastic card, no separate app per brand.

How do guests join a loyalty card?

Scan the QR code on the table, receipt or packaging, create a free Loopy account, and the card is added to your wallet instantly. Next time you visit, the venue scans your card to add a stamp.

How do stamps get added?

Staff either scan your membership QR from the Loopy app, or you scan a stamp code shown at the till. Every stamp is tied to a specific visit and location.

How do I redeem a reward?

When a card is full, a reward voucher appears in your wallet. Show it to staff at the till — they scan it once to mark it redeemed. Each voucher can only be used once.

Do rewards expire?

Rewards can have an expiry date set by the brand. If a voucher is expiring soon, you'll see it clearly in your wallet. Expired vouchers cannot be redeemed.

Is Loopy free for guests?

Yes. Joining loyalty cards, collecting stamps and redeeming rewards is completely free.

I'm a brand — how do I get started?

Create an account, choose the brand role, set up your card design, reward and locations, and print the QR code from the dashboard. Staff can start stamping straight away.

How is my data used?

See our Privacy Policy for full details. In short: we only collect what's needed to run your loyalty cards and never sell personal data.